You've been given some extra budget for IT and been made responsible for selecting a new IT vendor………and immediately start scratching your head.

There are a wide range of different services out there to choose from and it's tough to narrow down the list to identify the best options.

With this in mind, we've devised five top considerations to keep in mind when browsing through the variety of available options.

1. Check the strength of the Supplier Company

  • How long has the supplier company been operating?

  • What is the profit and loss for the last 3 - 5 years?

  • How many staff does the company have?

  • Do they operate in any other areas (or are they solely reliant on the service you will purchase)?

In the current economic climate, it is imperative for you to select a dependable, stable business, so this level of research will help to ensure you make the right choice.

2. Experience and References

Consider whether the vendor has experience working with clients that are:

  • In the same industry

  • Are at a similar size

  • Benefit from similar system implementation requirements.

3. Product Development Plan

A structured product development plan demonstrates that the vendor is thinking ahead and understands how their product may continue to benefit and add value to your company over time. If the supplier has this approach in place, the omens are good.

4. Information Security

Any vendor handling your information should comply with the Data Protection Act and you can check the registration status of a vendor via the ICO website (

You may also wish to consider whether the vendor has taken additional steps to develop Information Security policies.

Organisations with such policies demonstrate a commitment over and above the requirements of the DPA to ensuring good practices when handling client data.

5. Technical Infrastructure

When selecting a web-based application that will be hosted ‘in the cloud’ it is vital to consider the technical infrastructure that will support the application.

This infrastructure is critical to

  • Reliability

  • Resilience

  • Data protection


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