With a vast history dating back to the 1940’s and a well-established world-renowned brand, Fender is of course most famous for the manufacturing and retail of guitars and amplifiers.
Fender approached e-days looking for a system that was capable of working across their global workforce, notably Europe, Mexico and the United States. Fenders initial need was born out of a frustration of a very manual process having to deal with over 4000 requests a year in Europe alone.
The manual process meant holiday documents could easily be misplaced or even inadvertently amended, leading to mistakes in holiday logging. Fender also wanted to become more proactive in tracking the wellbeing of their employees, by identifying any sickness trends that could point to a more serious long-term problem.
Tristan and Brendan have been an ongoing massive help with assisting with questions I have about making best us of the e-days software.
What has kept us as a client since is that there are multiple updates throughout the year and always new opportunities and avenues take to better the user experience of the e-days system.
Fender had three clear needs: 1) Wanting to become more efficient and secure. 2) Wanting to look after employee wellbeing through sickness trend tracking. 3) An easy to manage web-based system that cut down impact on administrators and the environment (tonnes of paper).
e-days ticked all the boxes, and within months Fender had a system that was capable to manage the absences of their teams across the globe from one central location. Users in Mexico had access to a system translated into Mexican Spanish, a specific dialect, and users across Europe had access to a system in their own language also.
e-days was also able to provide fender with all the reporting and alert tools to accurately and effectively manage sickness absence, analyse trends and be proactive in addressing potential long-term sickness issues.
Fender now benefit from a globally joined up way of managing annual leave and sickness absence, a benefit for HR and Payroll teams as well as the employees themselves who have a much clearer overview, and responsibility over, their own holiday allowance.
From an organisational point of view, Fender are now also able to claim greater CSR through cutting down on the use of paper for their absence processes, as well as being able to show their commitment to the health and wellbeing of their employees through accurate sickness tracking.
"e-days gives us more nuanced decision making aimed at supporting our employees’ health and wellbeing." - Head of HR & Facilities
"e-days has enabled us to follow processes more rigorously and a big benefit is the visibility of absence throughout the organisation." - Financial Controller
"There are multiple updates throughout the year and always new opportunities to better the user experience for employees." - Payroll Specialist
"I was given the time I needed to trial e-days with regular contact to check on how I was progressing yet. I was never once pressurised into signing up" - Practice Manager
"e-days provides a quick and reliable system. Allows employees single sign on access and we don’t have difficulties with the system ever being down." - HR Analyst
"Gone are the paper forms, inaccurate reporting and confusing hours spent rummaging through paper trails." - Operations Manager
"e-days is a cost-effective solution, simple to set up and administer and very user friendly." - HR Manager
"e-days have a super reactive support team and the application is frequently updated based on customer experience." - IT Manager
"e-days has made the job of managing absence easier. It has cut down on time and reduced the amount of emails." - Divisional Service Manager
"e-days makes the entire absence management process more efficient from booking holidays to keeping check on allowances." - IT Manager
"Thanks to the implementation of e-days we now have a paperless absence booking system which is easy to use." - HR Manager
"e-days has made annual leave and TOIL management significantly easier for both team members and managers." - Data Manager
"With e-days our company can now easily and effectively manage planned & unplanned absences along with other leave." - Support Manager
"Our users find it very easy to use and our managers find it easy to approve & keep track of absences in their department." - Head of HR & Facilities