Senior Account Manager

About Us

e-days is a best in class system for staff absence management. Over 1000 clients, and over 200,000 users, spread across 80+ countries, are taking control of absence using our cloud-based, self-service solution. 

Our software is ready to go direct from the browser of any device with an internet connection, providing everything organisations need to plan holiday leave, track staff absence and manage absenteeism. 

We were founded in 2004 with the goal of being the go to Absence Management software provider, bringing positive change to organisations worldwide. As an employer we’re genuinely development focussed and look to nurture our employees to take the next steps in their careers whilst with e-days. With ambitious growth plans for the next few years, we’re looking for talented and passionate people to join us on our exciting journey! 

You can find out more about e-days® at www.e-days.co.uk

 

About the role

We're looking for a proactive and dynamic Account Manager to join our Sales and Customer Success team. You’ll be creating great relationships with our current customers, making sure they achieve real value from our system every day, and maximising sales revenue through growth of accounts.

We’ll encourage you to grow and develop in your role and career, and support you to continuously look at ways to innovate in customer relationship management.

Your responsibilities will include:

  • Owning our customer relationship plan – Develop and proactively manage a strategic plan to maintain regular contact and nurture exceptional relationships with our current customers
  • Delivering added value – Speaking to key administrators ensuring they are using the system to its fullest potential, inspiring interest in our product development and scheduling demonstrations as necessary
  • Developing accounts – Grow accounts and customer loyalty by implementing a range of agreed activities aimed to maximise customer expansions and upsells; working to monthly sales targets
  • Creating brand advocates – inspiring customers with our software and encouraging individuals to provide references and testimonials
  • Keeping customers happy – Working alongside the Sales, Support and Customer Success teams, promote high levels of customer satisfaction and retention; be a trusted and key point of contact for our customers
  • Accurate data - Verifying and updating key contact information through our Salesforce system
  • Team-player – Collaborate with our internal teams, especially our Marketing and Sales teams, to make sure everyone is kept continually in the loop

 

About you

To help make sure we’re delivering world-class software solutions, you must:

  • Be really customer-centric, with a drive to deliver an amazing service at each interaction
  • Be self-motivated, pro-active and have a ‘never give up’ attitude
  • Have solid experience in account management, business development or sales/software sales
  • Be an excellent communicator in person, over the phone and in writing
  • Have a strong understanding of the sales process and sales cycles
  • Have a real passion for technology
  • Have an understanding of web-based applications
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver
  • Be able to successfully juggle lots of different activities at once

 

What you’ll get?

  • A competitive salary
  • A great office located in Nottingham city centre (2mins walk from train and tram stations)
  • Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget
  • A friendly, social working environment with monthly social events, lunch clubs, running clubs and some of the best pubs in Nottingham on our doorstep