Careers

IT Software Support Technician

Salary: 16,000.00 - 18,000.00

We're looking for a hard working, enthusiastic IT software support expert to grow our support team and help our customers get the best service they can from our company. 

About us

e-days® is an absence management software designed to streamline booking and tracking of holidays and absences. We have users throughout the world and are growing so rapidly we need an extra pair of hands!

About the role

As a Support Technician you will be responsible for providing 1st and 2nd line support to customers using the company’s software across the UK and in over 60 countries worldwide. Your responsibilities will include:

  • Conducting system set-ups and configurations
  • Providing administrator training and support to clients over the phone and by email
  • Resolving customer queries and/or escalating issues where required
  • Producing specifications for systems developments, testing and overseeing system launches
  • Management of smaller IT projects
  • Liaising with internal developers, designers, web builders and sales staff

About you

To help our customers get the best service you must possess:

  • Solid knowledge of Excel
  • An understanding of web-based applications
  • Good problem solving abilities
  • Excellent communication and written capabilities
  • A related degree or equivalent experience
  • Great customer service skills

Package

Join our team and you'll enjoy 21 days' holiday + bank holidays, paid medical leave, a city centre location and a £1000 training budget, as well as the chance to work with a fun and knowledgeable team!

Why a career at e-days?

Be part of a great team

Here at e-days we have built a team of hard-working, enthusiastic individuals who help us constantly strive to achieve more. We recognise that to keep progressing and growing as we have done, we need to remain fresh and relevant and that drive comes from each valuable team member. As a team, we work together to achieve the best results possible in order for the business to develop.

Have an opportunity to progress

At e-days we ask each new team member we take on where they see their careers heading in the future. We offer full support on the advancements of careers and skillsets.

We offer a £1,000 training budget for each member of staff. They can use this on whatever they think will advance their careers and grow their skill set. It’s a great way of keeping ideas fresh and up to date.

Work with a fantastic client portfolio

We're extremely proud that over the past 10 years we have worked with organisations of all shapes and sizes. These include global household names such as Canon, Warner Music Group, Lloyds Bank, NBC International and Public Health England. Our client base is located in over 80 different countries across more than 800 different organisations.

With on-going product development and new business ventures ahead, e-days is only set to grow even more in the HR marketplace.

To be a part of a growing, market leading organisation, apply for a career at e-days.